Introduction

Welcome to the Pitchford Art & Design – website www.pitchford.space Our head office is located in Plettenberg Bay in the Western Cape – Please get in touch.

By accessing and using this website, you agree to be bound by the terms and conditions set out in this notice. If you do not wish to be bound by these terms and conditions, then you may not access, display, use, download, copy or distribute any of the content of this website.

Your use of the website

You agree that your use of this website is for lawful purposes only. You agree that you will not use this website for any unlawful purpose, including committing a criminal offense, gaining unauthorized access to other computer systems, or transmitting unlawful material.

General disclaimer

You agree to access and use this site entirely at your own risk. Please read the Exclusion of Liability clauses below.

Choice of law

This website is owned and operated within the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of the Republic of South Africa.

Accuracy of information

While every effort is made to ensure that the information provided on this website is current and accurate, you should not assume that this is always the case, and should consult other sources before making any decision to act on this information.

Your privacy

We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed, etc.

Personal data

Coppa shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000. No data will be passed on to third parties. The PAIA may be downloaded from here.

Responsibility

Pitchford Art & Design takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Copyright and use of material

Pitchford Art & Design retains copyright in the website and all current and future content displayed on the website which is not owned by third parties.
In terms of a limited licence, granted for general use, Pitchford Art & Design grants the user, subject to these terms and conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of the website for your personal, non-commercial and informational purposes only. In addition, Pitchford Art & Design grants you permission to copy and distribute information from the website for non-commercial purposes, provided that: (i) this information has not been sourced from third parties; (ii) you notify Pitchford Art & Design of such use; and (iii) www.pitchford.space is acknowledged as the source by reference to the website address.

This website and its contents may not be reproduced, duplicated, copied, resold or otherwise used for any commercial purpose without the express prior written consent of Pitchford Art & Design.

Your comments

We value feedback received from visitors to our site. However, you agree not to transmit any material that is unlawful, harmful, defamatory, abusive, threatening, vulgar or obscene. You remain liable to any third party for your comments, and Pitchford Art & Design is not liable to any third party for the content of your comments.

Please also note that we cannot respond to all feedback we receive.

Country of domicile

This website is governed by the laws of South Africa and Pitchford Art & Design chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Plettenberg Bay, Western Cape.

Variation

Pitchford Art & Design may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Jane Pitchford (sole trader) based in South Africa trading as Pitchford Art & Design.

Pitchford contact details

pitchfordismyname@gmail.com

Prices

Products sold by Pitchford Art & Design are billed in Rands and we do not charge VAT.

Payment options accepted

Payment on the website may be made via bank transfer, credit or debit card and PayPal.

Card acquiring and security

Card transactions will be acquired for Pitchford Art & Design via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Pitchford Art & Design separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Shipping & Returns

Processing time

We typically process orders on a Wednesday and Thursday via PostNet. Please allow 3-4 working days days to receive your order.

Fee for shipping

Pitchford Art & Design charges R99 for PostNet to PostNet shipping.

Delivery issues & incorrect shipping addresses

If an order is placed with an incorrect shipping address, we must be notified immediately and we will do our best to get the address corrected prior to shipping. We are not responsible for delivery issues due to an incorrect address provided at checkout. If you experience a problem with the delivery of your package, we recommend contacting the carrier directly to get it resolved. You can also contact us with your order number and issue for additional recommendations on recovering your shipment.

Returns & exchanges

The provision of goods and services by Pitchford Art & Design is subject to availability. In cases of unavailability, Pitchford Art & Design will refund the client in full within 30 days.

If you would like to return or exchange your purchase, please contact us with your order number to obtain a return authorization within 7 days of receiving your shipment. If you receive a damaged or defective item, please notify us within 14 days by email along with a photo of the damage/imperfection. We will offer a replacement or a full refund for items that are deemed defective or damaged. Approved returns that are not damaged or defective will receive a refund for the purchase amount, less shipping charges. In order to receive a refund, items must be returned unused and in their original packaging (protective wrapping and box). Sale items noted as FINAL SALE are not eligible for return/exchange unless damaged or defective.


For further questions regarding our shipping or return policies please contact us